Tiers & Billing
Tier capacity thresholds, how to count your nodes, pod accounting, application limits, and upgrades.
What are the pricing tiers
Pricing is per node, with unlimited log volume and all products included at every tier.
| Tier | Nodes | Monthly | Annual |
|---|---|---|---|
| Free | up to 10 | $0 | $0 |
| Starter | up to 30 | $99 | $990 |
| Team | up to 100 | $490 | $4,900 |
| Growth | up to 300 | $1,490 | $14,900 |
| Business | up to 1,200 | $1,950 | $19,500 |
| Enterprise | up to 2,500 | $4,950 | $49,500 |
| Private offer | 2,500+ | Custom | Custom |
Every paid tier bills monthly or annually, where annual saves about 17%. Above 2,500 nodes, pricing is a private offer. See the pricing page.
What if I exceed my tier
Nothing breaks. Node count is a licensed term reconciled against your plan, not a limit the engine enforces at the edge: an engine over its tier keeps running, and the license token the engine checks carries an expiry, not a meter. Crossing a tier is an upgrade you make when you choose, never an automatic charge.
No surprise charges, and no auto-charge. Your tier is based on P90 baseline, so temporary spikes don't move it.
The engine does not report your node count to log10x. A default deployment sends nothing at all, so counting is yours to do: kubectl get nodes, or the metrics the apps publish to your own time-series backend.
How do I know how many nodes I have
For Kubernetes, run kubectl get nodes to see your worker node count.
For other architectures, count the hosts/VMs whose logs 10x handles, whichever log collector carries them (Fluentd, Fluent Bit, Filebeat, OTel Collector, Logstash).
The billing unit is every host whose logs 10x handles, whatever the topology. A central aggregator does not reduce the count; the hosts that send to it are the nodes.
Do pods count separately from nodes
No. Kubernetes worker nodes count. Pods running on those nodes don't add to your count.
Example: If you have 100 worker nodes running 1,000 application pods, your node count is 100, not 1,100.
Is there a limit on applications or environments
No limits.
You can run unlimited applications across unlimited environments (dev, staging, prod, etc.). You pay only for the hosts whose logs 10x handles, regardless of how many apps or environments you monitor.
What happens if a renewal slips
Log delivery is not interrupted. A paid license token is issued with 30 days beyond the paid period, so a renewal that lands late still verifies and the engine keeps running.
Past the token's expiry the engine refuses to start, with a few hours' leeway for clock skew. Verification is local either way: no call to log10x is involved in that decision.
Can I upgrade or downgrade
Yes, with pro-rated billing. Upgrades run through your subscription, whether it came through Stripe or AWS Marketplace; a renewed plan re-issues the license token with the new node count.
Downgrades are available at the end of your billing cycle.
Can we buy through AWS Marketplace
Yes, and the charge lands on the AWS bill you already have, so there is no new vendor to onboard. Every paid tier is on the listing at the same monthly and annual prices published on the pricing page.
Subscribe on AWS, and AWS returns you to log10x to link the subscription to your account. The license token then arrives by email, the same one an engine reads however you bought it.
Paying by card instead runs through Stripe. Both routes issue the same token and neither changes what the engine does.
Can we try it before we buy
Yes, and running the engine needs no account at all. An engine with no license token configured synthesizes a built-in evaluation license at startup: the whole product with no feature gates, up to 10 nodes, for 30 days from process start. It runs air-gapped, so an evaluating engine makes no outbound call and can be packet-captured and found silent. The window is measured from process start, so a restart begins a new one; the ceiling that matters is the 10-node scope.
For a guided start, install the 10x MCP in your AI client and ask it to run a cost POC on your logs. The engine runs on your own machine, so no log data leaves your network. No credit card, no signup.
The Free tier covers up to 10 nodes at no charge on an issued token, which the MCP mints from your signed-in session. Buying removes the node ceiling; it does not unlock the binary.